Careers
Become a part of a game changing team!
Careers
Become a part of a game changing team!
Why Join Us At Virtua Solutions
Pursue true work-life integration with a career that empowers you to make an impact! Our people is our greatest asset, so we are driven to enable their growth as they find meaning and purpose in their work. We aim to nurture a positive workplace that is both rewarding and productive.
- 100% remote work setup, unless stated otherwise
- Industry-competitive compensation packages (with HMO)
- Healthy work-life harmony
- Vibrant and dynamic work culture with industry experts
- Professional training and development
Check out our latest job openings
Customer Support Representative
About Us:
Virtua Solutions is a leading remote work BPO company based in the Philippines, specializing in providing manpower solutions for SaaS (Software as a Service) and tech companies. Our company is proudly Filipino-owned and is committed to delivering exceptional customer support services to our clients. We are currently seeking a passionate and dedicated individual to join our growing team as a Customer Support Representative.
Responsibilities:
• Act as the primary point of contact for our client’s customers via phone, email, and chat
• Listen actively and understand customer needs before providing empathetic solutions
• Collaborate with clients and team members for feedback on product and process improvements
• Update our knowledge base with information to ensure accurate and up-to-date responses
Qualifications:
• 1+ years of experience in customer service or related field, with a proven track record of success
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving skills and the ability to think critically under pressure
• Excellent time management skills and the ability to multi-task effectively
• Detail-oriented and a strong commitment to accuracy
• Proficiency in MS Office Suite and willingness to learn new technologies
• Experience in CRM systems and ticketing tools is preferred but not mandatory
Benefits:
• Work-from-home opportunities
• Opportunity to learn and grow in a fast-paced and dynamic work environment
• Collaborative and supportive work culture that values teamwork and open communication
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Technical Support Representative
About Us:
Virtua Solutions is a leading remote work BPO company based in the Philippines, specializing in providing manpower solutions for SAAS and tech companies. Our company is proudly Filipino-owned and is committed to delivering exceptional customer support services to our clients. We are currently seeking a passionate and technically savvy individual to join our growing team as a Technical Support Representative.
Responsibilities:
• Provide exceptional customer support via email, chat, and phone
• Troubleshoot technical issues and identify solutions
• Update our knowledge base with new information
• Collaborate with clients to provide feedback on how we can improve their products and processes
Qualifications:
• Excellent written and verbal communication skills in English (both written and spoken)
• Strong problem-solving skills and the ability to think critically
• Quick learner and adaptable to new technologies and systems
• Team player with a positive attitude and a willingness to collaborate with others
• Reliable and punctual
• No prior tech support experience is required, but a strong desire to learn and grow is essential
• Prior experience with CRM systems and ticketing tools is preferred but not mandatory.
Benefits:
• Work-from-home opportunities
• Opportunity to learn and grow in a fast-paced and dynamic work environment
• A collaborative and supportive work culture that values teamwork and open communication
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Onboarding Specialist
About the Role:
Are you organized, detail-oriented, and passionate about delivering great customer experiences? Join our Finance and Operations team as a Customer Onboarding Specialist! In this role, you’ll play a key part in welcoming new customers, managing important docum
Responsibilities:
- Ensure sales orders have the correct purchase orders (POs) and follow up with customers as needed.
- Carefully review incoming customer documentation to confirm all requirements are met for invoicing.
- Manage and maintain customer and vendor portals by uploading documents and handling new submissions.
- Initiate contact with new customers, guide them through the setup process, and deliver a welcoming experience.
- Send onboarding emails with key setup instructions, payment processing steps, and contact information.
- Follow up on multi-year renewal POs and address any missing or incomplete documentation.
- Work closely with Sales, Customer Success, and Finance teams for a seamless handoff from sale to onboarding.
- Contribute to process improvement initiatives to enhance the onboarding experience.
Qualifications:
- 2+ years of experience in a customer-facing and operational onboarding role.
- Strong attention to detail with excellent organizational and problem-solving skills.
- Experience working with POs, documentation management, and vendor/customer portals.
- Experience using Salesforce; NetSuite experience is a plus.
- Excellent communication skills, both written and verbal.
- Ability to thrive in a fast-paced environment.
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Team Lead – Onboarding and Collection Teams
Location: In-Office, BGC, Taguig City (Eastern Time)
Employment Type: Full-Time
About the Role:
Are you an experienced leader with a passion for process improvement and customer success? We are looking for a Team Lead to oversee our Onboarding and Collection teams. In this role, you’ll ensure top-notch performance, guide your team through challenges, and drive continuous improvement in our onboarding and collection processes. You’ll collaborate closely with Sales, Customer Success, and Finance teams to deliver a seamless experience for our customers.
Responsibilities:
- Ensure performance KPIs are met for both onboarding and collection teams.
- Lead meetings with Sales, Customer Success, and Finance to ensure smooth handoffs from sales to onboarding.
- Train and mentor new team members, providing support and troubleshooting as needed.
- Serve as a go-to resource for onboarding peers, ensuring consistent execution of processes.
- Lead and document process improvement initiatives to boost accuracy, speed, and scalability.
- Prioritize and manage team workloads, maintaining effective resource planning.
- Act as a liaison between the local team and global finance teams.
Qualifications:
- 5+ years of experience in a customer-facing and operational onboarding role.
- At least 3 years in a team lead or supervisory role within finance operations.
- Proven experience with operational KPIs and resource/capacity planning.
- Strong attention to detail, organizational, and problem-solving skills.
- Comfortable interpreting and validating purchase orders, customer documentation, and contract terms.
- Experience working with teams and customers across multiple regions (Americas, EMEA, APAC).
- Ability to resolve complex issues and drive solutions.
- Experience managing multiple vendor/customer portals.
- Proficient in NetSuite and Salesforce.
- Excellent written and verbal communication skills, with confidence in stakeholder interactions.
- Able to work independently in a fast-paced environment and guide others toward best practices.
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Sales Operations Supervisor / Coach
Location: In-Office, BGC, Taguig City (Eastern Time)
Employment Type: Full-Time
About the Role:
Are you ready to lead by example while keeping your hands in the action? We’re looking for a Sales Operations Supervisor / Coach to manage your own sales ops workload and guide a small team of Sales Operations Admins. You’ll spend most of your time reviewing and approving Salesforce (SFDC) quotes and bookings, while also coaching your team, resolving escalations, and driving process improvements. This is a great opportunity for someone who enjoys both individual contribution and team leadership in a fast-paced, structured environment.
Responsibilities:
- Review, validate, and approve SFDC quotes and bookings to ensure accuracy and compliance with company policies.
- Mentor, train, and support a team of Sales Ops Admins to strengthen their SFDC skills and process knowledge.
- Monitor team performance, track key metrics, and report on operational efficiencies to leadership.
- Ensure the team follows structured workflows and maintains high data integrity standards.
- Act as the first point of escalation for quote or booking discrepancies, working with sales, finance, and leadership to resolve issues quickly.
- Collaborate with leadership to identify bottlenecks and help implement process enhancements for better accuracy, efficiency, and scalability.
Qualifications:
- Minimum 2 years of experience in sales operations, contract administration, or a related field.
- Strong proficiency in Salesforce (SFDC), especially with quote approvals and order processing.
- Experience leading, mentoring, or training a small team is preferred.
- Excellent analytical, problem-solving, and communication skills.
- Ability to thrive in a high-volume, structured environment and manage multiple priorities.
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Sales Operations Admin
Location: In-Office, BGC, Taguig City (Eastern Time)
Employment Type: Full-Time
About the Role:
Are you detail-focused and organized? We’re looking for a Sales Operations Admin to join our team in BGC, Taguig City. In this role, you’ll help keep our sales process running smoothly by reviewing and approving Salesforce (SFDC) quotes, processing bookings, and handling key administrative tasks. You’ll work in a fast-paced, high-volume environment and collaborate with global teams to ensure continuous sales operations support.
Responsibilities:
- Review, validate, and approve SFDC quotes and bookings to ensure accuracy and compliance with company policies.
- Perform precise data entry and update records to maintain clean and reliable sales data.
- Verify contract terms, pricing, and approval workflows to ensure accurate order processing.
- Work closely with sales teams to resolve any discrepancies in quotes, bookings, or customer information.
- Maintain detailed documentation and reports in SFDC to support audits and process improvements.
- Help identify and suggest ways to improve sales operations processes for better efficiency and accuracy.
Qualifications:
- At least 2 years of experience in sales operations, contract administration, or order processing.
- Strong knowledge of Salesforce (SFDC) and sales workflows.
- Excellent attention to detail and ability to manage a high volume of transactions accurately.
- Clear and professional communication skills, especially via email.
- Ability to work independently while collaborating effectively with global teams.
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Content Marketing Specialist
Location: Work from Home
Employment Type: Full-Time
About the Role:
We are seeking a skilled and dynamic Content Marketing Specialist to join our dynamic Marketing Team at Virtua. You will be responsible for ideation, creation, and revision of content pieces, development and ownership of content strategy, optimization of content, and website copywriting. You will work closely with the marketing team to develop engaging and effective content to be distributed through the website, paid ads, etc.
Responsibilities:
Content Development
- Write engaging, SEO-optimised blog articles, case studies, and thought leadership pieces.
- Research and create lead magnets such as eBooks, guides, and whitepapers to support lead generation campaigns.
Content Optimisation
- Review, update, and improve our existing library of 300+ articles to enhance performance, accuracy, and relevance.
- Optimise content for search rankings, readability, and conversion.
Website Copywriting
- Write and rewrite website content to ensure clear messaging, strong positioning, and improved user experience.
Content Strategy & Execution
- Take ownership of the content marketing calendar and align it with overall marketing and business goals.
- Collaborate with the marketing team to ensure content supports campaigns and sales initiatives.
- Monitor, analyse, and report on content performance to continuously improve strategy.
Qualifications:
- Minimum 2 years of experience in content marketing, digital marketing, or content writing (BPO/outsourcing/SaaS experience is an advantage).
- Strong portfolio showcasing a range of content types (blogs, web copy, lead magnets).
- Excellent written English skills with strong attention to detail.
- Solid understanding of SEO and content optimisation.
- Experience managing an editorial calendar and executing content campaigns.
- Proactive, strategic thinker who can work independently and take charge of the content marketing function.
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Data Analyst (Data De-Duplication)
Location: In-Office, BGC, Taguig City (North America Shift Preferred)
Employment Type: Contract (2 Months, Potential for Extension)
About the Role:
Are you detail-oriented and passionate about data accuracy? Join us as a Data Analyst focused on data de-duplication within Salesforce. In this role, you’ll play a key part in cleaning up and maintaining high-quality data that drives smart business decisions.
Responsibilities:
- Review and analyze Salesforce account records to spot duplicates and inconsistencies
- Compare key fields like names, addresses, and industries to identify the most accurate records
- Use RingLead or similar tools to merge and de-duplicate data following clear, structured workflows
- Document your work carefully and flag any unclear or complex cases for further review
- Collaborate with internal teams to ensure data integrity across the board
Qualifications:
- Comfortable navigating Salesforce UI and understanding Account structures, fields, and related records (Contacts, Opportunities, etc.)
- Strong data analysis skills with an eye for detail and accuracy
- Experience with RingLead or similar deduplication tools is a plus but not required-you’ll follow a guided process
- Process-driven mindset: you follow workflows closely and know when to escalate issues
- Good communication skills for documenting results and raising concerns
- Able to work a North America shift to effectively collaborate with US-based teams
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Customer Service Coordinator
Location: Work from Home
Employment Type: Part-Time
About the Role:
Are you a proactive communicator who thrives on helping others and keeping things organized? Join our team as a Part-Time Customer Service Coordinator, working from the comfort of your own home. You’ll be the vital link between our customers and field representatives, managing communications and scheduling with flexibility and purpose.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and text through our CRM system.
- Schedule customer appointments for field representatives using CRM and mapping tools.
- Communicate effectively with customers across multiple channels, ensuring they are directed to the right department.
- Process orders, forms, applications, and requests accurately and efficiently.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM.
- Coordinate and communicate with colleagues and field representatives regarding appointment updates, rescheduling, or cancellations.
- Provide feedback to improve the customer service process and enhance customer satisfaction.
- Ensure every customer interaction reflects professionalism and commitment to excellent service.
Schedule:
- Saturday: 9:00 AM – 5:00 PM EST
- Sunday: 12:00 PM – 5:00 PM EST
- Weekdays (Monday to Friday): 5:00 PM – 8:00 PM EST
Join our team and become a part of a company that is committed to delivering exceptional customer support services to our clients. Apply now and take the first step towards a rewarding career in technical support.
Virtua Solutions is a Philippine-based team of outsourcing experts. We aim to bring the best Filipino talents to companies worldwide so these businesses can provide MORE to their own clients. Our services will meet your every business needs and we will bring the best remote teams wherever you are.
OFFICE ADDRESS
- Unit 3006 One Corporate Centre, Julia Vargas Ave., Ortigas Center, Pasig City, NCR 1605
EMAIL US
- marketing@virtuasolutionsos.com
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