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Customer Satisfaction Through Crisis Management Planning

It takes a lot of professionalism to maintain a good relationship with your customers in the middle of a crisis. Often, you will find your company in an unexpected situation that you never see coming. Customers will message you nonstop about their demands, complaints, refunds, and other issues. If you are not well-prepared, you might

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SMS Messaging For Customer Support: A Comprehensive Guide

Gone are the days when only a few people have mobile phones. Now, no matter where you turn, everyone is either scrolling, texting, calling, or playing with their cellular device. According to a data released by Flurry last 2017, Americans spend a minimum of 5 hours per day using their phones. 92% of these U.S.

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Top Attendance Tracking Software

Now more than ever, the traditional office setup has become obsolete. With most companies shifting to remote work, adjustments were quite a challenge for both employers and employees. One of these is the trust that comes long with the work’s flexibility feature. Since no one is literally monitoring workers, chances are some may steal time

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Outsourcing Partner: The Qualities To Look For

So, you have decided to hire an outsourcing provider. Congratulations! Now, you will be able to save time, money, and focus more on your goals as a company. The harder part though, is to pick the outsourcing partner or provider you will be working with. This stage is crucial as it can make or break

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Remote Work Myths Debunked

According to a 2019 Global State of Remote Work report, 68% of workers around the world have worked remotely. Although this number is huge and keeps on rising, myths are still pretty much present everywhere. Remote Work Myth #1: Remote Workers are Lazy and Unproductive Supported by Studies A statistic result by GitLab’s latest Remote

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Cybersecurity Tips For Working Remotely

Remote workers rely on their own devices and internet connection 24/7 while they are working. Most companies suddenly shifted to this kind of set up. So, they did not have the time and resources to provide company owned computers and laptops. By the looks of it, nothing that important is at stake. Since employees know

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How To Plan A Virtual Christmas Party For Remote Workers

Not every worker is a party person. Some would rather choose to stay at home on weekends rather than spend a few hours eating or drinking out. But if there is one company event that all employees look forward to, it’s the annual Christmas party. This holiday gathering is a chance to forget about work

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Google Meet vs Zoom: Which Is The Best Video Conferencing Tool

Even before the COVID-19 pandemic hit many countries and forced people to stay and work at home, video conferencing has been around for a long time. Aside from a reliable app to use whenever a company meeting is called, a video conferencing tool is an essential mode of communication for individuals who are far away

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Workplace Bullying in A Remote Set Up

What is Workplace Bullying? When defining bullying, different variations and ideas come to mind. However, it doesn’t matter if this abuse happens in school or the workplace. It is bullying as long as it is categorized as a persistent pattern of mistreatment from those around you. Workplace bullying is a type of bullying that occurs

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Outsourcing For Your Company: When To Start?

The way companies operate have changed overtime. Before, acquiring talent means considering how close they lived to the office. Today, more companies, small-scale or giants, hire the same experienced individuals wherever they are in the world. That’s what we call outsourcing. But the big question is, when is the right time to outsource? Whether you

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